Rhein-Nahe Nahverkehrsverbund GmbH (hereinafter referred to as RNN) designs its online offering on the website www.rnn.info in accordance with the Rhineland-Palatinate State Law on Equality, Inclusion and Participation of People with Disabilities of 17.12.2020 (InklG RP), the Rhineland-Palatinate Barrier-free Information Technology Ordinance of 3.6.2019 (BITV RP) in conjunction with the Federal Barrier-free Information Technology Ordinance of 12.9.2011 (BITV Bund). The Federal Act on Accessibility Requirements for Products and Services (BFSG) of 16.7.2021 is not applicable to urban, suburban and regional transport services in accordance with Section 1 (3) No. 2 BFSG and therefore not applicable to the RNN's area of activity. Where required by law, RNN indicates the degree of current implementation for individual services. This declaration on digital accessibility applies to the website www.rnn.info.

The digital accessibility of RNN's services is based on the harmonized European standard EN 301 549 in the currently valid version, which specifies the success criteria of the Web Content Accessibility Guidelines (WCAG) 2.1 in conformity levels A and AA.

1. status of conformity with the requirements

Due to incompatibilities and exceptions, the website www.rnn.info is only partially compatible with the requirements of EN 301 549 in conjunction with WCAG 2.1 at conformance level AA and is therefore not fully accessible.

2 Non-accessible content

  • Videos still without subtitles
  • Forms not yet accessible
  • Headings not yet all accessible
  • No read-aloud function yet
  • No accessible documentation yet
  • no possibility to adjust contrasts and text sizes yet

This content does not fall within the scope of the applicable legislation

  • PDF files
  • Interactive map (Live Mobi-Plan) and area maps
  • Electronic timetable information

An alternative for timetable information is our service number, which is available Mon.-Thurs. from 09:00 - 18:00 and Fri. from 09:00 - 16:00: 06132 78 96-22

3. preparation of this declaration

This statement was created on 16.02.2024 and updated on 17.11.2025.

4 Feedback and contact details

If you notice any deficiencies with regard to compliance with the accessibility requirements, you are welcome to contact us:
Rhein-Nahe Nahverkehrsverbund GmbH
Bahnhofstraße 2
55218 Ingelheim am Rhein
Tel: 06132 78 96 22
Email: service@rnn.info

5. enforcement procedure

To ensure that this website complies with the above requirements, you can contact the RNN and provide appropriate feedback. The relevant contact details can be found in section 4 of this statement.

If the RNN does not respond to your request within the statutory deadlines, you can contact the state government's representative for the interests of people with disabilities or the municipal representatives for the interests of people with disabilities.

You can contact the Rhineland-Palatinate state government's representative for the interests of people with disabilities as follows:

State Disability Commissioner
Ellen Kubica
Ministry of Labour, Social Affairs, Transformation and Digitization of Rhineland-Palatinate
Bauhofstraße 9
55116 Mainz
Phone: 0 61 31 / 16 53 42
Email: lb(at)mastd.rlp.de

You can find the contact details of the responsible municipal representative for the interests of people with disabilities on the website of the city or district in which you have your permanent residence.
Reference is made to the possibility of the right of association according to § 13 InklG RP.

 

6 RNN D-Ticket App

The information provided above about the website applies accordingly to the RNN D-Ticket app. The following content is currently not fully accessible:

  • Keyboard navigation is restricted in certain areas.
  • Landscape mode is missing.
  • Some interactive elements are not fully usable with screen readers.
  • Keyboard navigation is limited in certain areas.
  • Contrasts and focus markings do not meet the requirements of WCAG 2.1 everywhere.
  • Alternative texts for graphic content are missing in some areas.

Regarding the content mentioned above, some requirements of EN 301 549 and WCAG 2.1 (Level AA) have not yet been fully implemented. This is primarily due to limited personnel and financial resources, existing legacy systems, and contractual obligations to third-party providers whose applications (e.g., electronic timetable information, interactive maps) cannot currently be provided in a fully accessible format. The affected content will be revised gradually and made accessible according to the EN 301 549 specifications during system changes or major relaunches. A complete, immediate conversion would currently represent a disproportionate burden for the RNN.

Status: 17.11.2025