For passengers, this means that in the near future there will only be one central point of contact for all concerns, ensuring faster feedback, improved reliability and more transparency in public transport. The aim is to make buses more punctual, cleaner and improve digital information in the vehicles. Clearer signage and a significantly improved appearance of bus stops should also be a long-term result.
At the heart of the project will be a digital quality database that is fed from three sources: on-site inspections by trained inspectors, customer input via a new contact form and a central email address (service@rnn.info) as well as the automated analysis of real-time data. Since June 2025, any quality deficiencies have been recorded directly at vehicles and stops using an app. Passenger feedback is bundled and will be incorporated into the digital database in future.
The project is being funded by the Federal Ministry for Digital and Transport as part of the "Digitalization of municipal transport systems" programme. The project volume is around 868,000 euros. 80 percent of this is being funded by the federal government. The remaining funding is provided by the project partners from the region: the districts of Mainz-Bingen, Bad Kreuznach and Birkenfeld, the city of Bad Kreuznach and the Zweckverband Öffentlicher Personennahverkehr Süd (ZÖPNV-Süd).
"With RNN_RIDE, we are creating the basis for local transport that is consistently geared towards the needs of passengers. The introduction of the mobility concepts in the districts was an important milestone. Now it is a matter of further developing and continuously improving these concepts," explains our Managing Director Silke Meyer.