The RNN customer office is open for you. Our staff will be happy to advise you by phone via our RNN service telephone 06132 - 78 96 22, on site in our customer office or outside our opening hours via our contact form.
Available by phone:
- Monday to Thursday: 08:30 to 12:00 and 13:00 to 16:30
- Friday: 08:30 to 12:00 and 13:00 to 16:30
Opening hours customer office:
Bahnhofstraße 2, 55218 Ingelheim am Rhein
- Tuesday and Thursday: 09:30 to 12:00 and 13:00 to 15:30 or by appointment by telephone
The regular opening hours and contact detailsof the customer offices and travel centers of all transport companies in the RNN can be found below in the fold-out list.
Astrid Heidorn
Head of Customer Service
E-Mail: service@rnn.info
Behles Bus Group
Service number Customer office 0 63 52 - 705 914 0
E-mail: info@behles-bus.de
Internet: www.behles-bus.de/kontakt
Telephone availability:
On school days:
Mon. - Thurs.: 1:00 - 4:30 pm
Fri.: 1:00 - 3:00 pm
On vacation days:
Mon. - Fri.: 13:00 - 15:00
AboCenter Behles Bus
Am Bahndamm 10
67292 Kirchheimbolanden
Service number 0 63 52 - 705 75-22
Opening hours:
Mon. - Fri.: 08:00 - 12:00, 12:30 - 15:30
Open until 14:30 on vacation days
For information on other matters relating to Worms city transport, please contact
Stadt Worms Verkehrs-GmbH
Managing Director Karl-Heinz Adelfinger
Marktplatz 2
67547 Worms
Tel: 0 62 41 - 853 81 00
Fax: 0 62 41 - 853 81 99
E-Mail: bus@worms.de
Central Deutsche Bahn service number: 018 06 - 99 66 33
(20 cents per call from a landline, from a mobile network different, max. 60 cents per call) connects to all Deutsche Bahn service centers.
Automatic timetable information: 08 00 - 1 50 70 90 (free of charge)
DB group service number: 018 05 - 99 55 11 (14 cents/min. from landlines, from mobile networks may vary, max. 42 cents/min.)
Information about other Deutsche Bahn telephone numbers can be found here: www.bahn.de
For ordering RNN annual tickets:
DB Vertrieb GmbH
Abo-Center RNN
Postfach 80 02 50
21002 Hamburg
Phone: 06 81 - 38 37 94 08
Fax: 069 - 26 54 91 61
Opening hours: Mon.-Fri. : 8:00 - 18:00
E-mail: abo-rnn@bahn.de
Travel centers and DB agencies that sell RNN network tickets jointly on behalf of DB Regio and vlexx:
Further agencies and current information on travel center opening hours can be found in the DB sales point finder at https://www.bahn.de/p/view/service/buchung/verkaufsstellen/verkaufsstellenfinder.shtml
Alzey Bahnhof (vlexx customer center)
Opening hours:
Mon: 07:00 - 12:00 and 12:30 - 20:00
Tue - Sat: 08:30 - 12:00 and 12:30 - 17:30
Sun: 10:00 - 15:00
More information: see vlexx customer center
Bad Kreuznach Bahnhof
Opening hours:
Mon.-Fri.: 7:00 - 20:00
Sun.: 8:00 - 13:00 and 14:00 - 16:30
Bingen Hauptbahnhof
Opening hours:
Mon. - Wed.Wed.: 7:00 - 12:30 and 13:30 - 17:00
Thu.: 6:00 - 15:00 and 15:30 - 20:00
Fri.: 7:00 - 12:30 and 13:30 - 17:00
Sun.: 9:45 - 15:00
Idar-Oberstein Bahnhof
Opening hours from 1.1.2020:
Mon - Wed + Fri: 7:30 am - 12:30 pm and 1:30 pm - 5:30 pm
Thu.: 6:30 am - 3:00 pm and 3:30 pm - 8:00 pm
Sat + Sun: 9:30 am - 3:00 pm
Ingelheim train station
Opening hours:
Mon.: 6:00 - 15:00 and 15:30 - 20:00
Tue.-Fri.: 7:30 - 12:30 and 13:30 - 17:30
Sat.-Sun.: 9:45 - 15:00
Mainz Hauptbahnhof
Opening hours:
Mon. - Fri.: 6:00 - 21:15
Sat.: 7:00 - 19:00
Sun.: 8:00 - 20:00
Wiesbaden Hauptbahnhof
Opening hours:
Mon. - Fri.: 07:00 - 19:00
Sat.: 09:00 - 16:00
Worms Hauptbahnhof
Opening hours:
Mon.: 06:00 - 20:00
Tue. - Fri.: 07:00 - 20:00
Sat.: 08:30 - 15:30 and Sun.: 09:30 - 15:00
DB Regio Bus Mitte GmbH
Customer Service
Erthalstraße 1
55118 Mainz
Phone: 060 32 - 307 85 79 for DB Regio Bus Mitte GmbH in Hesse
Phone: 061 31 - 494 81 46 for DB Regio Bus Mitte GmbH in southern Rhineland-Palatinate
Phone: 06 21 - 172 059 31 for DB Regio Bus Mitte GmbH in Homburg and the Birkenfeld district
Phone: 02 61 - 207 399 34 for DB Regio Bus Mitte GmbH in northern Rhineland-Palatinate
regiobusmitte.kontakt@deutschebahn.com
Telephone availability:
Mon. to Fri.: 7 a.m. to 6 p.m.
Central Subscription Management
Subscription Center Koblenz
Neversstraße 8
56068 Koblenz
Phone: 02 61 - 296 346 72
E-mail: regiobusmitte.abo@deutschebahn.com
ESWE Verkehrsgesellschaft mbH
Gartenfeldstraße 18
65189 Wiesbaden
Service hotline 06 11 - 450 22 450 (Mon-Fri 7 am - 6 pm; Sat 8 am - 3 pm)
Outside these times, you can obtain up-to-date timetable information around the clock at:
Phone: 06 11 - 450 22 460
E-mail: Kundenservice@eswe-verkehr.de
Internet: www.eswe-verkehr.de
ESWE lost and found office: www.eswe-verkehr.de/service/fundbuero/
Mobility information Wiesbaden main station
Forecourt at Wiesbaden main station (bus platform A)
Opening hours:
Mon.-Fri.: 7:00 - 18:00
Sat.: closed
Mobility information Wiesbaden on Luisenplatz (bus platform B)
Opening hours:
Mon.-Sat.: 7:00 - 18:00
Sat: closed
Mobilitätszentrale Wiesbaden am Rathaus/Dernschen Gelände
Marktstraße 10
Opening hours:
Mon.-Fri.: 8:00 - 18:00
Sat.: 08:00 - 15:00
INGmobil GmbH
Im Bahnhof 0
55218 Ingelheim
Phone: 0 61 32 - 71 60 90
Internet: www.ing-mobil.de
Opening hours:
Mon-Fri: 08:00 - 16.00
KRN Kommunalverkehr Rhein-Nahe GmbH - Infocenter
Europaplatz 23
55543 Bad Kreuznach
Phone: 06 71 - 89 66 40
E-Mail: infocenter@krn-mobil.de
Website: www.krn-mobil.de
Opening hours:
Mon. + Wed.: 09 - 16:30
Tues.: 07 - 16:30
Thurs.: 09 - 18
Fri.: 09 - 15
Customer center replacement FROM 02.09.2025:
Mainzer Mobilität
Schillerplatz 18
55116 Mainz
Phone: 0 61 31 - 12 77 77
E-Mail: verkehrscenter@mainzer-mobilitaet.de
Internet: www.mainzer-mobilitaet.de
Opening hours:
Mon.-Fri.: 10:00 - 18:30
Sat.: 09:00 - 14:00
VerkehrsCenter Mainz is closed on 24 and 31.12.
Customer center BEFORE 02.09.2025:
RMV mobility advice at the VerkehrsCenter Mainz
Mainzer Mobilität
Bahnhofplatz 6 a
55116 Mainz
Phone: 0 61 31 - 12 77 77
E-Mail: verkehrscenter@mainzer-mobilitaet.de
Internet: www.mainzer-mobilitaet.de
Opening hours:
Mon.-Fri.: 07:00 - 18:00
Sat.: 09:00 - 14:00
The VerkehrsCenter Mainz is closed on 24 and 31 December.
The location of the VerkehrsCenter Mainz can be found on the Mainz main station map . RNN tickets can also be purchased at the ticket machines in Mainz and at the advance booking offices in kiosks and stores. Overview of the advance booking offices managed by the Mainz Mobiliät
Nahverkehrsbetriebe Birkenfeld
Customer center
Bahnhofstraße 27
55743 Idar-Oberstein
Phone: 0 67 81 - 99 99 800
E-mail: info@nvbir.de
Internet: www.nvbir.de
Opening hours:
Mon., Tue., Wed., Fri.: 07:15 - 12:45
Thurs.: 10:00 - 18:00
The customer office is closed on Saturdays, Sundays and public holidays.
Stadtwerke Bingen am Rhein
Verkehrsbetriebe
Basilikastraße 4
55411 Bingen am Rhein
Phone: 0 67 21 - 97 07 23
E-Mail: verkehrsbetrieb@bingen.de
Internet: https://www.bingen.de/stadt/stadtwerke/stadtbus-verkehr
Opening hours:
Mon - Fri: 08:30 - 12:00 and Mon: 14:00 - 18:00
Mon: 14:00 - 18:00
At these ticket agencies in Bingen am Rhein you can buy all RNN tickets or tickets at the RMV/RNN transfer tariff except for annual tickets:
Bingen am Rhein Town Council, Citizens' Office
Am Burggraben 7
Tel: 0 67 21 - 184 300
Opening hours:
Mon. 08:30 - 12:00 and 14:00 - 18:00
Tue. - Thu. 08:30 - 12:00 and 13:00 - 15:00
Fr. 08:30 - 12:00
Bingen-Kempten
Wohn GmbH
Ortsstr. 51
Phone: 0 67 21 - 175 51
Opening hours:
Closed Mon.
Tue., Thu. and Fri. 9:00 - 12:00 and 14:30 - 18:00
Wed. and Sat. 9:00 - 12:00
Trans Regio Deutsche Regionalbahn GmbH
Mittelrheinbahn
Beatusstr. 136
56073 Koblenz
Phone: 02 61 - 9 888 7070 (around the clock)
Fax: 02 61 - 9 888 7071
E-mail: service@trans-regio.de
Internet: www.mittelrheinbahn.de,www.trans-regio.de
Opening hours:
Mon - Sat: 8 a.m. - 6 p.m. (except public holidays)
vlexx GmbH
Service number 0 67 31 - 999 27 27
Internet: www.vlexx.de
Telephone availability:
Mon. - Fri. 07:30 - 22:00
Sat.07:30 - 20:00
Sun./Public holidays 09:00 - 20:00
vlexxcustomer center Alzey
Bahnhofstraße 30
55232 Alzey
Opening hours:
Mon: 07:00 - 12:00 and 12:30 - 20:00
Tue - Sat: 08:30 - 12:00 and 12:30 - 17:30
Sun: 10:00 - 15:00
Zarth GmbH
For customers in the Worms city area:
Service number: 0 62 41 - 974 25 88
Available by telephone:
Mon. - Fri.: 08:00 - 16:00
Internet: www.zarth-gmbh.de