Fare regulations and conditions of carriage

Common tariff regulations of the transport companies in the Rhein-Nahe Nahverkehrsverbund (RNN) - RNN tariff

1. area of validity
2. fare system
3. fare
4. tickets
5. one-way tickets
6. multiple-journey tickets
7. not applicable
8. period of validity
9. RNN day tickets
10. season tickets
11. weekly tickets
12. monthly tickets
13. weekly and monthly travelcards for apprentices
14. 9 o'clock tickets
15. annual tickets
16. annual travelcards for trainees
17. season tickets for special target groups
18. replacement of lost or damaged tickets
19. use of 1st class on rail services
20. transportation of severely disabled persons
21. transportation of animals and objects
22. transportation of state and federal police officers and Bundeswehr soldiers in uniform
23. entry into force

Annex 1: List of lines and routes
Annex 2a: Recognition of Deutschland-Ticket
Annex 2b: Recognition of rail tickets
Annex 3: Transitional recognition of tickets of individual transport companies

Price table

Annex 4: Starting and terminating lines and routes
Annex 5: Connecting tickets
Annex 6: Special fare offers in the RNN
Annex 7: Cooperation with the Rhine ferries
Appendix 8: Detour journeys

Common conditions of carriage of the transport companies in the RNN

§ 1 Scope of application
§ 2 Entitlement to transportation
§ 3 Persons excluded from transportation
§ 4 Passenger behavior
§ 5 Allocation of carriages and seats
§ 6 Transport charges, tickets
§ 7 Means of payment
§ 8 Invalid tickets
§ 9 Increased fare
§ 10 Refund of transportation charges
§ 11 Carriage of property
§ 12 Transportation of animals
§ 13 Lost property
§ 14 Liability
§ 15 Statute of limitations
§ 16 Exclusion of claims for compensation
§ 17 Passenger rights
§ 18 Place of jurisdiction

Annexes to the RNN Common Conditions of Carriage

1.1 Area of validity of the tariff of the Rhein-Nahe local transport association

The fare regulations apply to the transportation of persons, property and animals on all lines and line sections of the transport companies within the Rhein-Nahe Nahverkehrsverbund (RNN), the spatial delimitation of which is shown in the respective valid honeycomb map (RNN network area). Special features are listed in points 1.2 and 1.3. They are only valid on Deutsche Bahn AG routes on local trains (product class C: IRE, RE, RB, S); deviations from this can be announced in the timetable or on notices.

They do not apply to taxi services; deviations from this can be announced in the timetable or on the notice board.

1.2 Transition area Mainz/Wiesbaden

The transitional area Mainz/Wiesbaden comprises the Großwabe 300 including the special fare area Ebersheim (901). The tariff of the Rhein-Main-Verkehrsverbund applies to tickets with origin and destination only within the Großwabe 300 (Mainz/Wiesbaden). For tickets from the rest of the RNN fare zone to Großwabe 300 and vice versa, the RNN fare applies. In the RNN fare, Großwabe 300 is counted as 2 honeycombs.

For tickets from the special fare area Ebersheim (901) only in the direction of or via honeycomb 312, this special fare area is only counted as one honeycomb. For journeys within the Ebersheim special fare zone only, the RMV fare applies unchanged

1.3 Transitional area Alzey/Worms

The Alzey/Worms transition area is shown in color in the honeycomb map. It comprises the honeycombs 350 (except Albig), 360, 361, 362, 364, 370, 372, 374, 375, 377, 380, 381, 383.

For tickets with origin and destination only within the Alzey/Worms transition area, the tariff of the Rhine-Neckar Transport Association (VRN) applies. For tickets from the rest of the RNN fare zone to this transition area and vice versa, the RNN fare applies.

For pricing purposes, the tariff area is divided into area zones (honeycombs). The honeycombs are identified by honeycomb numbers.

3.1 Fare calculation

Fares and their levels are shown on the fare table. The fare is based on the number of honeycombs actually traveled through. This also applies to journeys to destinations within a honeycomb that can only be reached via another honeycomb.

Honeycombs that are touched several times during the journey are only charged once when calculating the fare.

If a journey begins or ends at a stop that lies on a honeycomb border, this stop counts as part of the honeycomb to which the journey leads or from which the journey originates.

If a day ticket is purchased on a fare zone boundary, the starting zone is determined by the zone to which the first journey leads.

If 10 or more honeycombs are traveled through and purchased according to the RNN fare, the ticket is valid as a network ticket for the entire RNN area, including the transition areas mentioned under point 1, unless otherwise specified. When purchasing a season ticket for price level 10, "RNN network" or "network" can also be entered instead of the honeycomb numbers.

Deviations from these principles are regulated in Annex 8 Detour journeys.

3.2 Other principles

In the season ticket area, several routes can be used between the starting point and destination if the number of honeycombs is the same. The routes that can be used are to be indicated on the ticket by entering the corresponding honeycomb numbers (so-called super-honeycombs). If the number of honeycombs differs, the longer route must be paid for. The honeycombs passed through during the journey must always be adjacent to each other.

3.3 Entering/exiting traffic in the Mainz/Wiesbaden large honeycomb

For traffic from or to Großwaben, two honeycombs are always charged for the Großwaben.

3.4 Children

The children's fares shown in the fare table apply to children aged 6 to 14 inclusive.

Children under the age of 6 are only transported free of charge if accompanied by a supervisor with a valid ticket. A supervisor can take up to 3 children under 6 years of age free of charge. Otherwise, the fare for children must be paid. Deviations from these provisions are listed in the respective ticket regulations.

For groups of children (e.g. kindergarten groups), a fare must also be paid for children aged 3 and over. For kindergarten groups, see also 9.3 "Group day ticket for kindergarten groups".

Tickets of the Verbundtarif are:

4.1. standard tickets

• One-way ticket
• One-way ticket BahnCard
• Multi-journey ticket

4.2. standard tickets with unlimited number of journeys

• RNN single day ticket for one person
• RNN group day ticket for groups of up to 5 people

4.3. season tickets

• Weekly ticket for everyone
• Weekly ticket for educational transportation
• Monthly ticket for everyone
• Monthly ticket for educational transportation
• 9 o'clock monthly ticket
• Annual ticket for everyone
• Annual ticket for educational transportation
• Annual ticket 9 o'clockAbo extra revenue-secured group (half-year) annual ticket (e.g. RNN JobTicket, SemesterTicket)

4.4 Special fare offers

Special fare offers according to Annex 6.

4.5. season ticket Deutschland-Ticket

Deutschland-Ticket subscription with all variants

5.1 . Validity of one-way tickets

One-way tickets are valid for one journey and entitle the holder to change trains. They must be validated if they are not already validated. Validated one-way tickets are not transferable. Detour, round trip or return journeys are not permitted.

It is not permitted to add up the required fare by validating several one-way tickets.

5.2 Recognition of the BahnCard on the RNN

All BahnCard products are recognized in the RNN for the purchase of discounted one-way tickets. The existence of a BahnCard entitles the holder to purchase a discounted single BahnCard ticket for adults and children. Single BahnCard tickets are only valid in conjunction with the BahnCard.

Multi-journey tickets are sold exclusively in digital form via cell phone ticket apps that sell the RNN fare (such as the DB Navigator at present) and in accordance with Annex 3 to the RNN Common Conditions of Carriage.

With each purchase, 5 multiple-journey tickets (segments) are purchased, with the first segment being validated directly. All further sections can be held in stock and must be validated before departure. Individual sections are not sold. All sections purchased are valid within the same price level. They can be used by several customers at the same time, whereby one segment must be validated per customer and journey. There are no refunds for unused sections of the multi-ride ticket. In the event of price changes, multiple-journey tickets remain valid for six months after the date of the price change.

The fares are shown in the price table. In all other respects, the provisions for one-way tickets apply in accordance with paragraph 5.1.

Standard tickets with a limited number of journeys are valid from validation

Journey interruptions are permitted within the period of validity.

The journey must be completed at the end of the period of validity. Exceptions are only permitted for timetable or operational reasons (e.g. longer transfer times to the next connection, delays).

9.1 General provisions

• The RNN single day ticket is valid for one person.
• Groups of up to 5 people can travel with an RNN Group Day Pass. Children aged 3 and over count as 1 person.

RNN day tickets are issued for all price levels and for the network (price level 10) according to the price list. The respective area of validity is determined by the honeycomb in which the ticket has been issued.

9.2 Period of validity

The RNN single and group day passes entitle the holder to any number of journeys within the respective area of validity within the period of validity. The tickets are valid on the specified day of validity from the time of issue until the end of service (4.00 a.m. on the following day).

9.3 Group day ticket for kindergarten groups

If the group is a kindergarten group, it can travel with a group day ticket purchased according to the number of honeycombs with a maximum of 15 persons each, including a maximum of 5 supervisors. Children of all ages count as 1 person. A written confirmation from the kindergarten is required, stating

• Name and location of the facility,
• signature of the kindergarten management
• and details of the date of travel.

The trip should be registered with the relevant transport company one week in advance.

9.4 Registration of group trips

The journey with larger groups (10 persons or more) should be registered with the relevant transport company at least three working days in advance to ensure transportation. Entitlement to transportation is limited to the available seating capacity.

9.5 Use of 1st class

When using the 1st class of the railroad companies, a supplement must be paid per journey and person in accordance with paragraph 19 of the fare regulations.

10.1 Territorial area of validity

The issuing office shall enter the geographical area of validity in the time ticket in the form of the honeycomb numbers as specified by the passenger. For large honeycombs, the city name can be entered instead of the honeycomb numbers.

Within their geographical area of validity, season tickets entitle the holder to any number of journeys with unlimited transfer rights.

When purchasing a season ticket for price level 10, "RNN-Verbundnetz" or "Netz" is entered instead of the honeycomb numbers.

10.2 Not applicable

10.3 Authorization to use

The lawful use of non-transferable season tickets must be proven on request by presenting an official form of identification and, if necessary, by repeating the signature.

10.4 Validity and price calculation in the event of fare changes

Weekly tickets, monthly tickets and annual tickets sold in cash that were purchased before a fare increase are valid until the end of the intended term. There will be no subsequent increase. For season tickets issued by subscription, the direct debit amounts will be adjusted.

The direct debit authorization includes the agreement to change the monthly direct debits to the account-holding bank.

10.5 Carry-on regulation for season tickets

For selected season tickets, the following take-along rule applies: From Monday to Friday from 7 p.m. until 4 a.m. the following day and all day on Saturdays, Sundays and public holidays in Rhineland-Palatinate, selected season tickets entitle the holder to take along 4 additional persons or one adult and all of their own children up to and including 14 years of age at no extra charge.

10.6 Germany Ticket

For the Deutschland-Ticket, which is valid nationwide on all local public transport, the uniform regulations of the federal government and the federal states on the Deutschland-Ticket apply in the currently valid version.

The details can be found in the "Fare regulations for the Deutschlandticket" (Special conditions). For the use of services subject to a supplement, the corresponding single supplement per journey or a supplementary season ticket is required. The entitlement to use 1st class purchased from the RNN by means of a supplement is still only valid for the RNN network area or the purchased relation in the RNN network area.

Weekly tickets are valid for the period of seven consecutive days stated on the ticket.s The carry-on rule for season tickets applies in accordance with 10.5. Weekly tickets are transferable

Monthly tickets are valid from the first day of validity until 12.00 noon on the same day of the following month.

The carry-on rule for season tickets applies in accordance with 10.5.

Monthly travelcards are transferable.

13.1 Issue to certain groups of persons

Weekly and monthly travelcards for educational travel are only issued for journeys between the place of residence and the place of education. It is not permitted to split the travel authorization for this route.

(1) Eligible persons are

1. persons of compulsory school age up to the age of 15
2. after the age of 15
   1. Pupils and students of public, state-approved or state-recognized private general education schools, vocational schools, institutions of secondary education as well as universities or academies with the exception of administrative academies, adult education centres, home adult education centres;
   2. Weekly and monthly travelcards for education are only issued for journeys between the place of residence and the place of education. It is not permitted to split the travel authorization for this route. (1) Eligible persons are 1. persons of compulsory school age up to the age of 15 2. after the age of 15 a) Pupils and students of public, state-approved or state-recognized private general education schools, vocational schools, institutions of secondary education as well as universities or academies with the exception of administrative academies, adult education centres, home adult education centres;
   3. Persons who attend courses at an adult education center or another institution of further education for the subsequent acquisition of the qualification of vocational maturity or the qualified secondary school leaving certificate I;
   4. Exchange students;
   5. Persons who are in a vocational training relationship within the meaning of the Vocational Training Act or in another contractual relationship within the meaning of § 26 of the Vocational Training Act, as well as persons who are being trained in an institution outside of in-company vocational training within the meaning of § 43 Para. 2 of the Vocational Training Act or § 36 Para. 2 of the Crafts Code;
   6. Persons attending a state-recognized vocational preparation course;
   7. Interns and trainees, provided that the completion of an internship or traineeship is planned before, during or following state-regulated training or studies at a university in accordance with the provisions applicable to training and studies;
   8. Candidate civil servants in the preparatory service for the first to third entry-level posts, trainees and persons who must first acquire the qualification for admission as a candidate civil servant in the preparatory service for the first to third entry-level posts by attending an administrative course, provided they do not receive reimbursement of travel expenses from the administration;
   9. participants in a voluntary social year or a voluntary ecological year, in the Federal Voluntary Service or in comparable social services;

(2) The transport company must obtain proof of entitlement to purchase season tickets for educational transport from the persons named in paragraph 1. In the cases of paragraph 1 no. 2 letters a to h, this shall be done by submitting a certificate from the training institution or the person providing training, and in the cases of paragraph 1 no. 2 letter i by submitting a certificate from the provider of the respective social services. The certificate must confirm that the requirements of paragraph 1 no. 2 are met. The certificate shall be valid for a maximum of one year.

13.2 Validity

Weekly tickets and monthly tickets in the education sector are only valid together with an authorization card (customer card for education) and are not transferable. The entitlement card is issued free of charge by the issuing offices once entitlement has been established. The authorization card must be signed indelibly with the full name. It must be carried on all journeys and presented to staff on request. The time ticket must be indelibly signed by the holder in full.

The validity period of the ticket is specified in paragraph 11 (weekly ticket) or paragraph 12 (monthly ticket). The entitlement pass ends on 30.09. of each year and when the conditions for entitlement cease to apply.

The transfer to 1st class rail travel is not permitted.

9 o'clock tickets are only valid for journeys Monday to Friday from 9.00 a.m. and all day on Saturdays, Sundays and public holidays (in Rhineland-Palatinate).

14.1. 9 a.m. monthly tickets

9 o'clock monthly tickets are valid from the first day of validity until 12.00 noon on the same day of the following month.

The carry-on rule for season tickets applies in accordance with 10.5. 9 o'clock monthly tickets are transferable.

14.2. 9UhrAbo extra annual season ticket

14.2.1 General regulations:

The 9UhrAbo extra annual travelcard is a personal annual travelcard with a photo without a carry-on rule, which is issued for 3 areas of validity:

Area of validity 1: up to 2 price levels
Area of validity 2: up to 4 price levels
Area of validity 3: from 5 price levels (network effect)

The respective area of validity is determined by the honeycomb in which the card was issued (starting honeycomb). From this starting honeycomb, it is valid in all directions according to the respective price level purchased, provided there is a direct route.

The corresponding prices for each area of validity can be found on the current price list. The ticket is available both in cash and as an annual season ticket.

14.2.2 Early termination of annual season tickets

If the 9UhrAbo extra annual season ticket is terminated before the end of a year, the provisions of paragraph 15.3.2 apply accordingly. In this case, the difference between the subscription price and the corresponding 9 o'clock monthly ticket price for the previous period will be charged in addition to the subscription price. For area of validity 1, this is the 9 a.m. monthly ticket price for price level 2, for area of validity 2 the 9 a.m. monthly ticket price for price level 4 and for area of validity 3 the 9 a.m. monthly ticket price for price level 10 (network).

15.1 General regulations

Transferable annual travelcards are issued in 12 monthly sections as well as personal annual travelcards with a photograph.

The cards can be purchased from certain transport companies both in cash (annual amount) and by subscription. The carry-on rule for season tickets applies in accordance with 10.5.

15.2 Cash sales

Annual travelcards can also be purchased with advance payment at certain points of sale. The annual pass will be issued after receipt of payment. 12 monthly tickets or the personal annual pass are issued at the subscription price. The customer must check that the tickets issued are correct and complete. Complaints must be reported immediately to the issuing office.

There will be no subsequent charges for fare adjustments. The prices are shown in the price table.

15.3 Subscription conditions

15.3.1 General provisions

Annual tickets are issued by subscription, provided that an order form with direct debit authorization/SEPA direct debit mandate and consent to a credit check is submitted. Participation in the subscription procedure is subject to the condition that a SEPA direct debit mandate has been issued. Standing orders or individual transfers are not possible. In deviation from the 14-day pre-notification based on the SEPA Direct Debit Scheme, a pre-notification period of two days is agreed for the execution of direct debits. The mandate reference based on the SEPA Direct Debit Scheme will be communicated with/before the first direct debit or as part of the pre-notification. Participation in the direct debit authorization procedure/SEPA direct debit procedure may be refused in the event of insufficient creditworthiness. The contractual partner is the account holder stated on the order form. The respective fare is debited monthly in advance from a current account at a bank based in Germany.

The subscription can be started on the 1st of any month if the order form with direct debit authorization is submitted by the 15th of the previous month.

The subscription contract is concluded when the ticket is sent or handed over. 12 monthly tickets are issued at the subscription price. The customer must check the tickets issued for correctness and completeness. Complaints must be reported immediately to the issuing office.

The subscription is valid for at least 12 months. If it is not terminated, it will be extended indefinitely and the customer will be sent further tickets valid for up to one year without being asked.

The monthly subscription price is shown in the price table.

15.3.2 Cancellation of the subscription, price changes

The subscription can be terminated in writing at any time. Cancellation shall take effect at the end of the month in which it is given. If the subscription is terminated within the first year, the customer will be charged the difference between the subscription price calculated for the month and the corresponding monthly ticket for the period up to termination. This does not apply if the customer is deceased.

In the event of price changes, the monthly amounts will be adjusted from the time of the change. At the time of the price change, extraordinary termination is possible at the end of the month in which the price change is duly announced. In this case, no additional charges will be levied. The right to ordinary termination remains unaffected by this.

The ticket(s) must be sent to the issuing office by registered mail or handed in personally no later than 5 days after the date of termination. In the event of late return, the transportation fee may be charged for the period up to the return to the issuing office.

If the ticket(s) is/are not returned, the payment obligation continues until the time for which the ticket(s) was/are issued.

15.3.3 Direct debit

The customer undertakes to keep the monthly direct debit amount available in the designated account at the beginning of each month.

If a timely direct debit is not possible under these conditions, in particular due to insufficient funds in the account, non-recognized SEPA direct debit procedure, revoked SEPA direct debit mandate, the transport company may terminate the contract after unsuccessful written request for payment. Cancellation invalidates any tickets purchased and must be returned to the transport company immediately by registered mail or in person. Any costs incurred by the transport company shall be borne by the customer.

The provisions on recalculation when canceling a season ticket (paragraph 15.3.2.) apply analogously.

15.3.4 Change of account, change of residence

If the fare is to be debited from a different account, a new direct debit authorization/new SEPA direct debit mandate must be issued and submitted by the 15th of the previous month.

The subscriber is obliged to notify the transport company immediately of any change of residence. Any costs incurred by the transport company as a result of failure to notify the transport company shall be borne by the subscriber.

15.3.5 Liability

The account holder is liable as a contractual partner for all payment obligations resulting from the subscription contract.

15.4 Changes to the area of validity

Changes to the area of validity are only possible on the 1st of a month and must be requested from the transport company by the 15th of the previous month at the latest.

16.1 General regulations

Personal annual travelcards (only via school transport providers) or season tickets are issued to persons who meet the requirements set out in paragraph 13.1. The requirements must be proven by means of a customer card for education or a corresponding certificate from the educational institution when purchasing or applying for the annual travelcard.

The travelcards in the education sector are issued personally and must be signed indelibly by the holder with their full name.

The transfer to 1st class in rail transport is not permitted.

16.2 Cash sale

The conditions in paragraph 15.2 apply.

16.3 Subscription

The season ticket is valid for one year. It must be reapplied for annually. Otherwise, the subscription conditions from paragraph 15.3 apply.

16.4 School transportation costs

16.4.1 General provisions

If the travel costs for pupils of general education or vocational schools are covered in whole or in part by the school travel costs provider, the issue and invoicing of the annual school travel passes is regulated in a separate contract with the school travel costs provider. The contract must be concluded with the company that operates the transportation from the place of residence (or district, if applicable). The contract is concluded for a period of one year. It is automatically extended after expiry unless it is terminated by one of the contracting parties three months before the start of the new school year. Annual school travel passes issued by the school transport providers are valid without a separate authorization card. They are issued personally and must be signed indelibly by the holder with their full name. Annual school travel passes are issued for a period of validity from August 1 to July 31 of the following year.

16.4.2 Issue, billing

For annual school travelcards issued via the school transport providers, monthly payments in the amount of the season ticket price are to be made to the transport company with which the contract in accordance with paragraph 16.4.1. exists. This transport company is the issuing office within the meaning of the transport and fare regulations.

If the purchase of an annual school travelcard via the school transportation provider begins within a school year, the monthly subscription price shall be applied for each month or part thereof in which the travelcard can still be used up to the end of the next school year.

The other provisions for annual tickets for educational transportation and the subscription procedure apply analogously. If individual tickets are canceled, there will be no recalculation on a monthly ticket basis.

17.1 RNN JobTicket

RNN JobTickets can be issued to members of groups who all belong to one company (including any subsidiaries) or institution.

The group must have at least 50 members. Further details are regulated in a contract with the purchaser (company, institution), which regulates the payment of a flat-rate basic amount per group member/employee and the optional issue of the RNN Job Ticket. The customer is jointly and severally liable for the basic amount to be paid.

The RNN JobTicket user may be charged a processing fee for the processing costs of issuing the ticket, which is regulated in the framework agreement with the customer. The processing fee is payable at the beginning of the participation relationship and thereafter annually every 12 months.

17.1.2 Validity

The RNN JobTicket is a personal, non-transferable season ticket as a monthly subscription, which is valid from the first day of the calendar month at midnight to the last day of the calendar month at midnight. RNN JobTickets are valid for any number of journeys in the entire RNN network area, including the transitional areas mentioned under point 1.

The rules for taking season tickets with you apply in accordance with 10.5.

17.1.3 Duration and termination of participation in the RNN JobTicket

The duration of the participation relationship for the authorized customer is one calendar month. The participation relationship is automatically extended for an indefinite period.

A temporary interruption of the participation relationship is not permitted.

During participation, the passenger receives one or more ticket media, the validity of which may extend beyond the current month. If the ticket media have expired, the passenger will receive one or more new ticket media if the participation relationship continues.

The participation relationship can be terminated in writing at any time. The termination shall take effect at the end of the month in which it was issued. Ticket media issued must be sent to the issuing office by registered mail or returned in person no later than 5 days after the termination date. If the RNN JobTicket user cancels and returns the ticket media late, the RNN JobTicket price will be charged until the end of the month in which the return is made. Issued ticket media that expire at the time of termination do not have to be returned.

If the RNN JobTicket user leaves the ordering group (company, subsidiary, institution), their participation relationship ends at the next possible end of the month. If the contract between the purchaser and RNN is terminated, the entitlement to use the RNN JobTicket for all group members/employees expires at the end of the calendar month at the end of which the contract was terminated. Ticket media issued must be sent to the issuing office by registered mail or returned in person no later than 5 days after the end of the participation relationship. In these cases, late return of the ticket media will result in an additional charge at the currently valid monthly price of the annual season ticket in the subscription system (price level for the network). It will be charged until the end of the month in which it is returned.

Otherwise, in the event of loss, the tariff provisions applicable to personal annual season tickets shall apply.

17.2 SemesterTicket

By concluding a contract, the RNN can grant students of universities and universities of applied sciences the right to use the public transportation services within the area of validity of the RNN. The student ID card valid for the semester in conjunction with an official photo ID or the corresponding student ID card as a chip card with photo is recognized as a ticket (SemesterTicket). The SemesterTicket is non-transferable and does not entitle the holder to take additional persons with them. The amount of the fee to be paid for the use of transportation services is agreed in the contract. A fare is not shown on the SemesterTicket. No refunds will be granted for tickets not used in full or in part.

RNN SemesterTickets are valid throughout the entire RNN network area, including the transitional areas mentioned under point 1.

17.3 RNN semester ticket upgrade to D-Ticket (D-Ticket Campus)

After concluding an upgrade supplementary agreement to the semester ticket agreement between RNN GmbH and the universities in the RNN area, students of participating universities who pay the RNN semester fee for the RNN semester ticket can order the Deutschland-Ticket as an upgrade in accordance with section 10.6. against crediting of the RNN semester fee and payment of the remaining difference. In this case, 1/6 of the RNN semester fee is taken as the basis for the crediting. If the universities in the RNN have concluded further solidarity price agreements for adjacent areas or routes, these can also be included in the credit. The upgrade to the Deutschland-Ticket is only available as a HandyTicket and expires automatically at the end of each semester or at the latest until the supplementary contract with the respective university is terminated. The details of distribution, eligibility checks and pricing are set out in the supplementary upgrade contract.

17.4 Germany semester ticket

The Germany Semester Ticket can be offered to students as a joint Germany Semester Ticket on the basis of a semester ticket contract. The fare for the Germany semester ticket is 60% of the fare for the regular Germany ticket. Details on the obligation to purchase, exemption from payment and reimbursement can be found in the Germany semester ticket contract. The price valid for a semester is the pro rata price of the Deutschlandticket, which is specified eight months before the start of the semester for each month of the semester in the tariff regulations for the Deutschlandticket. The Deutschlandticket has a fixed term for the respective semester and cannot be terminated on a monthly basis.

18.1 Loss

Lost or misplaced tickets will not be replaced and there is no entitlement to a refund. Unless otherwise agreed, personal annual tickets will be replaced once; for a fee of EUR 15.00, a single monthly segment will be replaced; for a fee of EUR 40.00, all monthly segments or the entire annual ticket will be replaced.

18.2 Damaged, soiled or illegible tickets

Damaged, soiled or illegible season tickets will be replaced upon presentation of the old ticket and a fee of 8.00 euros.

A supplement must be paid per person for the use of 1st class with standard tickets. Two children (see section 3.4.) count as one person when calculating the supplement. The prices are shown in the price table. The price level of the supplementary ticket is determined by the distance traveled with the railroad company in 1st class.

For the use of 1st class with season tickets, the surcharge specified in the price list must be paid.

The provisions of the corresponding ticket type apply analogously to the respective surcharges. The regulations for taking along season tickets also apply to 1st class season tickets.

The free transportation of severely disabled persons on public transport is governed by the German Social Security Code (SGB IX) as amended.

20.1 Prerequisite

The prerequisite for free transportation is the possession of a severely disabled person's ID card and a supplementary sheet with a valid token.

20.2 Area of validity

Free transportation is granted on all routes and lines included in the RNN Community Tariff. Within the borders of the Federal Republic of Germany, free transportation is granted in 2nd class on local public transport.

20.3 Use of 1st class

Holders of ID cards with the "1st class" mark and a valid token can use 1st class free of charge. Without a valid token, only 2nd class can be used free of charge in this case. Other passes that allow free travel do not entitle the holder to use 1st class. In this case, a regular RNN ticket and an additional 1st class ticket must be purchased.

20.4 Accompanying persons

If proof of entitlement to carry an accompanying person is shown on the ID card ("B" sign), the accompanying person is entitled to free transportation. This also applies to ID cards without a token (in this case, the ID card holder must purchase a regular ticket and the accompanying person travels free of charge). This is subject to the condition that the accompanying person is suitable and able to provide the necessary assistance and support (other disabled persons with a "B" sign do not count as accompanying persons).

20.5 Wheelchair/walking aid/luggage

Luggage, wheelchairs (medical wheelchairs) and other orthopaedic aids are transported free of charge as part of the general transportation obligation of the transport company, provided the nature of the means of transport permits this.

21.1 Dogs

Dogs are transported free of charge if they are accompanied by a ticket holder. A ticket holder can only take one dog with them; the child fare must be paid for each additional dog. Passengers who are part of the carriage arrangements are not considered ticket holders in this sense.

An entitlement to carriage only exists within the framework of the transportation regulations and the available capacities.

Guide dogs accompanying a blind person are always carried free of charge.

21.2 Bicycles

Bicycles can be carried free of charge within the framework of the conditions of carriage from 9.00 a.m. on Mondays to Fridays and all day on Saturdays, Sundays and public holidays (see also Annex 1 to the RNN common conditions of carriage).

At all other times, a one-way ticket of the appropriate price level must be purchased for children. On buses that offer extended bicycle capacities, such as the RegioRadler, a surcharge or reservation fee may be charged for carrying bicycles.

21.3 Items

Items and small animals in suitable containers can be carried free of charge within the framework of the conditions of carriage. The carriage of unaccompanied objects (courier goods) is subject to the fare regulations of the transport company carrying them.

21.4 Electric scooters

Folded electric scooters can be carried free of charge within the framework of the Conditions of Carriage in the public transport network (see also Annex 2 to the RNN Common Conditions of Carriage).

State and federal police officers in law enforcement uniform are transported free of charge. On trains, this only applies to 2nd class. Group transportation is not free of charge. Active Bundeswehr soldiers in uniform are transported free of charge in 2nd class on all local trains in the RNN. Prerequisites for free transportation are, in addition to wearing the complete uniform, the presentation and handing over (on request) of the personal troop ID card as well as the legitimation by means of a relations-related ticket booked for the respective journey via the booking portal of the Bundeswehr.

The network tariff for the Rhein-Nahe Nahverkehrsverbund (RNN) has been in force since 01.08.1999.

§ 1 Scope of application

(1) The joint conditions of carriage of the transport companies in the Rhine-Nahe local transport network apply to all lines and line sections within the network. They also apply to the following lines:

• all lines of Omnibus verkehr Rhein-Nahe GmbH (ORN) in the city of Mainz
• The VMW's conditions of carriage apply on VMW transport.

In addition to the following conditions, the Railway Traffic Regulations (EVO), as amended, also apply on rail routes.

(2) The passenger concludes the contract of carriage with the company whose means of transport he uses on the route section traveled.

(3) By entering the vehicle or the station, the passenger accepts the conditions of carriage as legally binding; they become part of the contract of carriage.

(1) Entitlement to transportation exists insofar as an obligation to transport exists in accordance with the provisions of the Passenger Transportation Act and legal regulations issued on the basis of this Act. Objects and animals shall only be carried in accordance with §§ 11 and 12.

(2) The carriage of baby carriages is generally permitted insofar as the nature of the vehicle permits this. The decision on transportation lies with the responsible driving or supervisory personnel (hereinafter referred to as "personnel").

(1) Persons who represent a danger to the safety or order of the operation or to the passengers shall be excluded from transportation. Insofar as these conditions are met, the following in particular are excluded

• Persons who are under the influence of alcoholic beverages or other intoxicating substances,
• Persons with infectious diseases,
• persons with firearms, unless they are authorized to carry firearms.

(2) Children under the age of 7 who are not of compulsory school age may be excluded from transportation unless they are accompanied for the entire journey by persons who are at least 7 years of age.

(3) The staff shall decide on the exclusion from transportation. At their request, the passenger must leave the vehicle or the operating facility.

(1) When using the operating facilities and vehicles, passengers must behave in such a way as is required by the safety and order of the operation, their own safety and consideration for other persons. Staff instructions must be followed.

(2) Passengers and other persons are in particular prohibited from

• to converse with the driver during the journey,
• to open the doors without authorization during the journey and outside the stops,
• to throw objects out of the vehicles or allow them to protrude,
• jumping on or off the vehicle while it is moving,
• to enter a vehicle marked as occupied,
• to impair the usability of operating facilities, passageways and entrances and exits,
• to smoke in vehicles or compartments not specially marked for this purpose,
• to use sound reproducing devices, radio sets, television sets, musical instruments or noisy objects,
• to ride bicycles, roller skates, skateboards or the like in vehicles and bus stops.

(3) Passengers may only enter or leave the vehicles at the stops; exceptions require the consent of the staff. If specially marked entrances or exits are available, these must be used when entering or leaving the vehicles. Passengers must board and alight quickly and move up into the vehicle. If the imminent departure is announced or the door is closed by staff, the vehicle may no longer be entered or exited. Every passenger is obliged to ensure that they have a firm footing in the vehicle at all times.

(4) The supervision of children is the responsibility of the accompanying persons. In particular, they must ensure that children do not kneel or stand on the seats and that they wear seat belts or are secured in a child restraint system in accordance with road traffic regulations.

(5) If a passenger violates the obligations incumbent upon him/her in accordance with paragraphs 1 to 4 despite being warned, he/she may be excluded from transportation.

(6) In the event of soiling of vehicles or operating facilities, the cleaning costs determined by the transporting company shall be charged; further claims shall remain unaffected. If the amount has to be requested by the company's administration, an additional handling fee may be charged.

(7) In the case of criminal offenses and administrative offenses, the staff has the right to determine the personal details or to detain the perpetrator until the arrival of the police in accordance with §229 BGB or §127 (1) and (3) StPO.

(8) Complaints are generally - except in the cases of §6 paragraph 7 and §7 paragraph 2 - not to be addressed to the driving staff, but to the supervisory staff. If complaints cannot be dealt with by the supervisory staff, they must be addressed to the administration of the transporting company, stating the date, time, name of the carriage and route and, if possible, enclosing the ticket. On request, the staff must state the name and line or carriage number and the office responsible for the complaint.

(9) Anyone who abusively activates the emergency brake or other safety devices must pay an amount determined by the respective transport company - without prejudice to prosecution in criminal or fine proceedings and further claims under civil law.

(10) The sale or offering of goods and the holding of collections in vehicles and operating facilities require the express permission of the company. Begging is prohibited.

(1) Staff may assign passengers to specific carriages if this is necessary for operational reasons or to fulfill the duty of carriage.

(2) Staff are entitled to assign passengers to seats. There is no entitlement to a seat. Seats must be made available for severely disabled persons, persons with walking disabilities, elderly or infirm persons, expectant mothers and passengers with small children.

(1) The fixed transport charges must be paid for transportation; tickets are issued for this purpose. The tickets are sold in the name and for the account of the transporting company.

The tickets are valid in all vehicles of the lines included in the network tariff.

(2) If the passenger does not have a ticket valid for this journey when entering the vehicle, he/she must immediately and without being asked buy the required ticket. The passenger must ensure that he/she has the correct ticket for the journey.

The following applies to the issuing of tickets: Tickets are sold via ticket machines, sales points, in vehicles or via subscription contracts. At Deutsche Bahn stations and stops, tickets for the Deutsche Bahn network - with the exception of season tickets - are generally issued from ticket machines. Ticket sales in the vehicles are generally excluded.

Deviations from the regulations under no. 1 and 2 are possible and will be announced locally.

For tickets for special tariff regulations, the conditions of sale are regulated on a case-by-case basis.

(3) If the passenger is provided with a ticket that must be validated when entering the vehicle, he/she must hand it over to the staff for validation immediately and without being asked; in vehicles or at stations with validators, the passenger must validate the ticket immediately and ensure that it has been validated.

(4) The passenger must keep the ticket until the end of the journey and present or hand it over to the staff for inspection immediately upon request.

(5) If the passenger fails to comply with his obligation under paragraphs 2 to 4 despite being requested to do so, he may be excluded from transportation; the obligation to pay an increased fare under § 9 remains unaffected.

(6) Complaints about the ticket must be made immediately. Subsequent complaints shall not be taken into account.

(7) The processing fee for a written fare confirmation is determined and charged by the respective transport company.

(1) The fare should be counted and kept ready. The driver is not obliged to change money in excess of EUR 10.00 or to accept coins in excess of 10 cents or significantly damaged bills and coins.

(2) If the driver is unable to change money in excess of EUR 10.00, the passenger shall be issued with a receipt for the amount retained. It is the passenger's responsibility to collect the change from the company's administration by presenting the receipt. If the passenger does not agree with this regulation, he/she must terminate the journey.

(3) Complaints about the change or the receipt issued by the driver must be made immediately.

(1) Tickets that are used contrary to the Conditions of Carriage or the fare regulations are invalid and will be confiscated; this also applies to tickets

• which have been laminated
• are not filled in correctly and are not filled in immediately despite being requested to do so,
• are not provided with a valid token, insofar as the fare regulations provide for such a token,
• are torn, cut or otherwise badly damaged, heavily soiled or illegible, so that they can no longer be checked,
• have been altered without authorization,
• are used by unauthorized persons,
• are used for journeys other than those permitted,
• have expired due to the passage of time or for other reasons,
• are used without the required photograph.

The fare for the invalid ticket will not be refunded.

(2) Tickets that are only valid in conjunction with an authorization card or identity card are invalid and may be confiscated if this card cannot be shown on request. The confiscation must be confirmed in writing upon request.

(1) A passenger is obliged to pay an increased transportation charge if he/she

1. has not procured a valid ticket,
2. has procured a valid ticket but is unable to present it during the inspection,
3. has not validated the ticket or has not had it validated immediately within the meaning of § 6 (3), or
4. does not immediately present or hand over the ticket for inspection upon request.

Prosecution in criminal or fine proceedings remains unaffected. The provisions under numbers 1 and 3 shall not apply if the ticket was not procured or validated for reasons for which the passenger is not responsible.

(2) In the cases referred to in paragraph 1, double the fare shall be charged, but at least the legally stipulated fine. The fare may be calculated according to the starting point of the route if the passenger cannot prove the distance traveled. The staff will issue a receipt for the amount paid, which is valid as a ticket until the passenger leaves the vehicle. For the onward journey, the transport company may sell a valid ticket in accordance with the fare regulations.

(3) If the increased fare cannot be paid immediately, the passenger will receive a request for payment after his or her personal details have been established. The increased fare must be paid to the transport company within one week. A processing fee of EUR 5 shall be charged for each written request for payment, unless the passenger can prove that a processing fee of this amount has not been incurred or at least a significantly lower amount.

(4) In the case of paragraph 1 no. 2, the increased fare shall be reduced to EUR 7.00 if the passenger proves to the administration of the transport company within one week of the day of the determination that he/she was the holder of a valid personal season ticket at the time of the determination.

(5) The use of invalid season tickets shall not affect any further claims of the operator.

(1) If a ticket is not used for the journey, the fare will be refunded on request on presentation of the ticket. The passenger is responsible for the non-use of the ticket.

(2) The fare for one-way tickets, multiple-journey tickets and day tickets shall not be refunded unless the transport company is responsible for the non-use or partial use.

(3) If a season ticket is not used or only partially used, the fare will be refunded pro rata. The following will be deducted per day of use

• 25% for a weekly period of validity
• 5% for a monthly period of validity
• 1/30 of the fare converted to monthly installments for annual validity.

The refund amount is rounded down to full euro amounts. The date of return or deposit of the ticket or the date of the postmark of the mailing is decisive for the subsequent calculation. An earlier date can only be taken into account if a certificate from a doctor, hospital or health insurance company confirming the passenger's incapacity to travel or death is presented. The customer bears the risk of loss when shipping.

Annual tickets will only be refunded in the event of illness lasting more than 7 days associated with an inability to travel. This must be proven by a medical certificate or a certificate from a hospital. A refund is only possible if the annual pass has been returned, deposited or sent.

(4) The cut-off period for applications for reimbursement is three months.

(5) The transport company may deduct a processing fee and transfer fees from the amount to be refunded, unless the company is responsible for the non-use or partial use.

(6) In the event of exclusion from transportation in accordance with § 3, there is no entitlement to a refund.

(1) There is no entitlement to the transportation of objects. Hand luggage and other items will only be carried if the passenger is traveling at the same time and only if this does not endanger the safety and order of the operation and does not inconvenience other passengers.

In addition, special conditions apply to the admission of bicycles and e-scooters for carriage, which are attached in the corresponding annexes (see Annex 1 and Annex 2 to the RNN Common Conditions of Carriage).

(2) Dangerous objects and substances are excluded from carriage, in particular explosive, highly flammable, radioactive, foul-smelling or corrosive substances, unpackaged or unprotected objects that could injure passengers, and objects that protrude beyond the boundaries of the carriage.

(3) Where possible, staff shall ensure that baby carriages for accompanying children and wheelchairs for disabled passengers can be carried.

(4) Passengers must store and supervise their belongings in such a way that the safety and order of the operation is not endangered and other passengers are not inconvenienced. The passenger is liable for any damage caused by improper storage.

(5) The staff shall decide on a case-by-case basis whether items are permitted for transportation and where they are to be stored.

(1) Section 11 (1), (4) and (5) shall apply mutatis mutandis to the carriage of animals.

(2) Dogs shall only be transported under the supervision of a suitable person. Dogs that could endanger passengers must wear a muzzle.

(3) Guide dogs accompanying a blind person are always permitted for transportation.

(4) Other animals may only be carried in suitable containers.

(5) Animals may not be accommodated on seats.

(1) Lost property must be handed over to the staff immediately in accordance with § 978 BGB. Lost property will be returned to the loser by the company's lost and found office against payment of a fee for storage. Immediate return to the loser by the company staff is permitted if the loser can identify himself/herself as the loser. The loser must confirm receipt in writing upon request.

(2) Otherwise, the respective provisions of the transport company shall apply.

(1) The transport company is liable for the death or injury of a passenger and for damage to property that the passenger is carrying or carrying with them, in accordance with the generally applicable provisions. Liability for damage to property is limited to EUR 1,000 per person transported.

The limitation of liability does not apply if the damage to property is due to intent or gross negligence. However, in the event of loss of or damage to wheelchairs and other mobility aids or assistive devices caused by the entrepreneur, the compensation shall cover at least the replacement value or repair costs of the lost or damaged equipment or devices.

(2) The transport company is liable for the loss of or damage to unaccompanied items up to a maximum of 50 euros.

(1) The limitation period for claims arising from the contract of carriage shall be the regular limitation period pursuant to BGB § 195. The limitation period shall commence when the claim arises.

(2) Otherwise, the limitation period shall be governed by the general provisions.

Deviations from timetables due to traffic obstructions, operational disruptions or interruptions as well as lack of space and incorrect information do not justify any claims for compensation. There is also no guarantee that connections will be adhered to.

(1) For journeys on rail trains, the rights and obligations of passengers under Regulation (EU) No. 2021/782 of the European Parliament and of the Council on rail passengers' rights and obligations and under the Railway Traffic Regulations (EVO) are also conclusively regulated for ticket holders under this network tariff in the Conditions of Carriage (CC) of the respective contractual carrier(s) (carrier). Carriers are the railroad undertakings with which the passenger has concluded the contract of carriage. If the carriage can be provided by several carriers at the passenger's choice, the contract of carriage is concluded with the carrier(s) whose carriage service the passenger actually uses. If the passenger uses a different train than scheduled due to a delay or cancellation, the carrier whose train chosen by the passenger was canceled or delayed shall be responsible for the consequences of the delay or cancellation.

(2) These regulations only apply to tickets according to the RNN-Verbundtarif that are used for rail travel.

(3) Passenger rights arising from delays shall only become effective if the cause and effect of the delay occurred in the area of the actual or planned rail transportation. There is no entitlement to fare compensation if delays, missed connections or train cancellations can be proven to have occurred due to or in connection with the following circumstances:

• Extraordinary circumstances outside of railroad operations, such as extreme weather conditions, major natural disasters or serious public health crises, which the railroad undertaking was unable to avoid and the consequences of which it was unable to avert despite exercising the care required in the circumstances of the case,
• fault of the passenger or
• conduct of a third party, such as trespassing on the tracks, cable theft, emergencies on the train, law enforcement measures, sabotage or terrorism, which the railroad undertaking was unable to avoid and the consequences of which it was unable to avert despite exercising due care in the circumstances of the case.

(4) Compensation payments of less than EUR 4 shall not be paid.

(5) Claims under the railroad regulations can be made directly to the railroad undertakings. Reimbursement forms are available from the RNN, the railroad companies or from the

Servicecenter Fahrgastrechte, 60647 Frankfurt am Main,
Tel.: Min)+49 (0)30 586 020 920 (free of charge from a German landline)

or via the Internet at: www.fahrgastrechte.info

(6) Applications for fare compensation and refunds can be made within three months of the incident to which the application relates.

The place of jurisdiction for all disputes arising from the respective transportation contract is the registered office of the respective transport company with which the transportation contract exists.